Refund Policy

1. Nature of the Service and Digital Content

1.1

UniDub.io provides AI-based digital services that process user-submitted content (including but not limited to audio, video, and text) to generate new digital outputs (such as subtitles, translations, voice tracks, and separated audio).

1.2

These services are delivered digitally and often processed automatically and immediately after your purchase or consumption of credits.

1.3

Because the outputs are digital in nature, they cannot be "returned" in the same way as physical goods, and processing incurs real computational and operational costs. For this reason, we adopt a limited and clearly defined refund policy, as described below.

2. General Principle: Processed Digital Services Are Non-Refundable

2.1

As a general rule, all processed or delivered digital content and services are non-refundable.
This includes, without limitation:

• Completed audio or video processing tasks;
• Generated subtitles, translations, or text outputs;
• Generated speech or AI voice outputs;
• Completed voice–music separation or enhancement tasks;
• Any credits, usage, or time that has already been consumed to run processing jobs.

2.2

Once a processing task has been executed and results have been generated or made available to you, no refund will be issued for that task, even if you are dissatisfied with the quality, style, or suitability of the output for your particular purpose.

3. Limited Refund Circumstances

3.1

Notwithstanding Section 2, we may, at our discretion, provide a refund only in the following limited situations:

• Duplicate charges
  You were charged more than once for the same transaction due to a technical or processing error.
• Payment errors
  A clear billing mistake occurred (for example, an incorrect amount was charged due to a system error).
• Severe technical failure
  A significant, verifiable technical issue on our side prevented you from using the Service at all (for example, you could not run any processing tasks despite having valid credits or an active subscription), and we are unable to resolve the issue within a reasonable period of time after you contact us.

3.2

For the avoidance of doubt, the following do not qualify as grounds for a refund:

• Dissatisfaction with the style, tone, or subjective quality of generated outputs;
• Minor inaccuracies, errors, or the need for manual corrections;
• Misunderstanding of the Service's features or limitations where the documentation or interface was reasonably clear;
• Inability to achieve a specific result that was not expressly guaranteed by us.

3.3

In cases where an issue can reasonably be resolved by re-running a task, adjusting settings, or providing technical support, we will prioritize correction or re-performance of the service over issuing a refund.

4. Time Limit for Refund Requests

4.1

Any request for a refund must be submitted to us within seven (7) days from the date of the relevant transaction.

4.2

Refund requests made after this 7-day period will not be considered, except where required by applicable law.

4.3

When submitting a refund request, you may be asked to provide:

• The email associated with your account;
• The transaction ID or payment receipt;
• A clear description of the issue;
• Any relevant screenshots or logs that can help us investigate.

5. Subscriptions and Recurring Payments

5.1

If you subscribe to a recurring plan, the subscription will automatically renew at the end of each billing period unless you cancel before the renewal date, as described in our Terms of Service.

5.2

Subscription fees for the current billing period are generally non-refundable. This means:

• If you cancel in the middle of a billing period, your access will typically continue until the end of the paid period, and no partial or prorated refund will be provided for the remaining days;
• Refunds will not be issued for unused time or unused features during the active subscription period.

5.3

You may cancel future renewals at any time via your account settings or by contacting us before the next billing cycle begins.

5.4

In cases of clear billing errors, duplicate subscription charges, or severe technical failures as described in Section 3, we may review your request and, at our discretion, issue a refund or account credit.

6. Credits and Pay-As-You-Go Usage

6.1

If the Service uses credits, usage-based billing, or similar units, then:

• Credits that have already been consumed to run processing tasks are strictly non-refundable;
• Unused credits may be subject to expiration or usage limits, as specified in the Service or Terms of Service.

6.2

We do not provide refunds for unused credits, except where required by law or in exceptional cases of:

• Duplicate purchase of credits;
• Clear payment processing errors.

6.3

We may, at our discretion, offer account credits instead of cash refunds, which can be applied to future use of the Service.

7. Chargebacks and Payment Disputes

7.1

If you have a concern or believe there has been a billing error, we ask that you contact us first at the email address below so that we can attempt to resolve the issue directly.

7.2

If you initiate a chargeback or payment dispute through your bank or payment provider without first giving us an opportunity to resolve the matter, we reserve the right to:

• Provide documentation and evidence to dispute the chargeback;
• Suspend or terminate your access to the Service, where appropriate.

7.3

Legitimate errors, duplicate charges, or technical problems will be handled in good faith in accordance with this Policy.

8. Final Decision and Discretion

8.1

All refunds are subject to our review and approval.

8.2

We reserve the right, in our sole discretion, to:

• Approve or deny any refund request;
• Offer partial refunds or account credits where full refunds are not appropriate;
• Decline refund requests that do not meet the criteria outlined in this Policy.

8.3

Our decision on any refund request will be final, except where otherwise required by applicable law.

9. Changes to This Refund Policy

9.1

We may update or revise this Refund Policy from time to time.

9.2

If we make material changes, we will notify you by updating the "Last updated" date and, where appropriate, by other reasonable means (such as email or in-service notification).

9.3

Your continued use of the Service after changes take effect constitutes your acceptance of the revised Policy.

10. Contact Information

If you have questions about this Refund Policy or wish to submit a refund request, please contact us at:

大池イノベーション株式会社 ("Oike Innovation", Japan)
Email: support@oike.io

Please include "Refund Request" in the subject line and provide relevant transaction details to help us review your case efficiently.