Privacy Policy

1. Information We Collect

We collect the following types of information to operate, improve, and secure the Service.

1.1 Account Information

When you create an account or subscribe, we may collect:

• Name (optional or as provided)
• Email address
• Password (hashed and never stored in plain text)
• Billing information (processed securely by Stripe)

1.2 User-Uploaded Content

When you use the Service, you may upload or submit:

• Audio files
• Video files
• Text content (e.g., subtitles or scripts)
• Related metadata required for AI processing

We process this content solely to provide the Service.

1.3 Usage Data

We automatically collect certain technical information, including:

• IP address
• Browser type and version
• Operating system
• Access times
• Pages or features you use
• Log data related to system performance or errors

This information helps us maintain and improve the Service.

2. How We Use Your Information

We use your information for the following purposes:

2.1 To Provide the Service

Including:

• Processing audio and video files
• Generating subtitles, translations, or speech
• Delivering processed output back to you
• Managing subscriptions and access

2.2 To Improve the Service

Including:

• Enhancing AI models and algorithm performance
• Fixing bugs and improving reliability
• Analyzing usage trends

(We do not use your uploaded content for public model training unless you explicitly consent.)

2.3 To Communicate With You

Including:

• Account notifications
• Payment alerts
• Service updates or important announcements
• Customer support responses

2.4 To Protect Security

Including:

• Detecting abuse or unauthorized access
• Monitoring system integrity
• Ensuring compliance with legal requirements

3. Sharing of Information

We do not sell your personal information.
We only share information with trusted third parties when necessary to provide and secure the Service.

3.1 Payment Processing (Stripe)

We share billing-related information with Stripe, our PCI-compliant payment processor, to:

• Process payments
• Prevent fraud
• Manage subscriptions

Stripe processes your payment information securely.

3.2 Cloud Service Providers

We use cloud infrastructure and AI processing providers to:

• Host the Service
• Process audio and video content
• Store temporary files required for processing

These providers may access data only to perform their contracted functions.

3.3 Legal Compliance

We may disclose information if required to:

• Comply with applicable laws or government requests
• Enforce our Terms of Service
• Protect our rights, users, or the public

4. Data Retention

We retain data only for the shortest period necessary to:

• Provide the Service
• Maintain reliable operations
• Comply with legal obligations

Uploaded content (audio, video, subtitles, etc.)
May be stored temporarily for processing and troubleshooting but is not persistently retained unless required for account functionality.
Users may request deletion at any time.

5. Your Rights

Depending on your location, you may have the following rights:

5.1 Access and Portability

You may request a copy of your personal data or exported content.

5.2 Correction

You may update or correct account information through your profile settings.

5.3 Deletion

You may request:

• Deletion of your account
• Deletion of uploaded content
• Deletion of personal information stored by us

We will respond within a reasonable timeframe, subject to legal obligations.

5.4 Withdrawal of Consent

If processing is based on consent, you may withdraw consent at any time.

6. Data Security

We use reasonable technical and organizational measures to protect your personal data, including:

• Encrypted data transmission (HTTPS)
• Secure storage infrastructure
• Restricted access to sensitive systems

However, no online service can guarantee absolute security.

7. International Data Transfers

Your data may be processed on servers located in countries other than your own.
By using the Service, you consent to such transfers as necessary for Service operation.

8. Third-Party Links

The Service may contain links to external websites.
We are not responsible for their content or privacy practices.

9. Children's Privacy

The Service is not intended for individuals under 13 (or the age required by local law).
We do not knowingly collect information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
If changes are significant, we will notify you via email or through the Service.
Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

11. Contact Us

For questions or privacy-related requests, please contact us:

大池イノベーション株式会社 ("Oike Innovation", Japan)
Email: support@oike.io